My Shop official policies, customer services, and information guide.
At NOOREA, customer satisfaction is important to us. We want you to shop with confidence. This Return & Refund Policy explains the conditions and procedures for returning products, exchanging items, and requesting refunds.
Customers may request a return within 7 calendar days of receiving their order, provided that the following conditions are met:
The product is unused, unworn, and in its original condition.
Original packaging, tags, labels, and accessories are included, where applicable.
Proof of purchase or a valid order number is provided.
The return request meets the requirements outlined in this policy.
All return requests are subject to inspection and approval.
A return or exchange may be accepted in the following situations:
The product received is damaged or defective.
The wrong product, size, color, or variation was delivered.
The product received differs materially from its description on our website.
The product meets our return eligibility requirements and is approved for return.
If your order has an issue, please contact our customer support team as soon as possible.
Certain products may not be eligible for return or refund, including:
Products that have been used, worn, washed, or damaged by the customer.
Products with missing original packaging, tags, or accessories, where these are required for return.
Personalized or customized products, except where defective, incorrect, or otherwise eligible under applicable law.
Products identified as non-returnable before purchase, where such restrictions are permitted by applicable law.
These exclusions do not limit any consumer rights that cannot legally be excluded.
To request a return or exchange, please follow these steps:
Contact NOOREA customer support within the eligible return period.
Provide your order number, the product details, and the reason for the return.
Include clear photographs or videos if the product is damaged, defective, or incorrect.
Wait for our team to review your request and provide return instructions.
Pack the approved item securely and return it according to the instructions provided.
Please do not send products back before receiving return instructions from our team.
Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.
If approved:
Refunds will be issued through the original payment method whenever possible.
If the original payment method is unavailable, an alternative refund method may be arranged with your agreement.
Refund processing time may vary depending on the payment provider or financial institution.
Any applicable delivery charges will be handled according to the reason for the return and applicable law.
Refunds will not be issued for returns that fail to meet the applicable eligibility requirements, except where required by law.
Damaged, defective, or incorrect products: NOOREA will arrange or cover reasonable return shipping costs, subject to verification and applicable law.
Change of mind or other customer-requested returns: The customer may be responsible for return shipping costs, where permitted by law and communicated before the return is completed.
Original delivery charges may be non-refundable for customer-requested returns, except where required by applicable law.
Exchanges may be offered for eligible products, subject to stock availability and approval.
If the requested replacement is unavailable, customers may choose an eligible refund or another mutually agreed solution, subject to applicable law.
Customers should contact NOOREA as soon as possible if they wish to cancel an order.
Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return process may apply instead.
Any refund for an approved cancellation will be processed according to the applicable payment method and legal requirements.
If you receive a damaged, defective, or incorrect product, please contact us promptly with your order number and supporting photographs or videos.
Our team will review the issue and provide an appropriate resolution, which may include a replacement, exchange, refund, or another remedy required by applicable law.
Approved refunds will generally be initiated within 7–10 business days after the returned product has been inspected and the refund has been approved.
The time required for the funds to appear in your account may vary depending on your payment provider or bank. If your refund has not arrived within the expected timeframe, please contact our customer support team.
NOOREA reserves the right to update this Return & Refund Policy when necessary. Updates will be published on our website.
Any changes will be applied in accordance with applicable law and will not unlawfully affect rights associated with existing purchases.
For return, exchange, cancellation, or refund assistance, please contact NOOREA through the official contact details provided on our website.
Please include your order number and a brief description of your issue so that we can assist you efficiently.
Thank you for shopping with NOOREA. We appreciate your trust and are committed to providing a fair and reliable shopping experience.